• Admin panel – creating new users and editing users.
• GM panel – allow GMs to change their password
• Email notification of new replies (allow user to enable this or disable when creating a new ticket)
• Forgot password email
• Displaying pages : 1, 2, 3….10,11,12 <– I have no idea how I’m going to do that yet

I can think of some extra things too but I’m going to add that after release.

I must say, my PHP skills and programming in general have improved. I won’t say that my style of coding is great though but I’m going to improve the codes behind Ticket System after release.

I almost forgot how to program in other languages, as I’ve been working with PHP only for a year. I’m definitely going to start looking at other web languages soon such as ASP.NET or Java Server Pages. I also need to start looking into some fancy JavaScript things because I’m not that great with JavaScript at the moment.

Here’s some screenshot of what the system currently looks like (excuse me for spamming test test test like 1000 times)

Viewing the tickets (click to see large veresion)

Form for creating a ticket (click to see large veresion)

This screenshot shows an example of a Ban Enquiry ticket. There are seven department and each one contains a different set of fields. At the start of the ticket creation, user is required to select the department then they will be taken to the correct form.

Viewing an ticket

Each individual ticket and its replies will look something like below. Certain information like IP can only be viewed by GMs. GMs will also see a set of ticket options at the bottom of the ticket, where they can change the status of the ticket and also flag other GMs of this ticket to gain their attention to it.

There are much more to the ticket system, I’ll post more screenshots later. While I was taking these screenshots, I found a few bugs which has appeared and I have no idea why.

At the moment, they’re using a plugin on Invision Board. It is basically just a forum that is private, where users can only see their own tickets they have created and moderators can see all of them. The major problems with the current system are as follows:

• Forum ID aren’t linked to game accounts. Most players don’t know this and usually don’t leave their game ID in their message.
• We can’t search tickets made by a specific user. We have to go through the pages and find it, so it is extremely annoying if we have to find user’s previous tickets. Users don’t really know this and never relate their tickets to previous ones. They just seem to expect us to know what they’re talking about.
• There’s no specific fields they have to fill in, it’s just a big text box where they can write whatever they want. Some will give way too much information and some will give too little. We spend most of our time chasing up in information to solve their problem.
• And much much more

My propsed system will have specific fields that they must fill in, will be linked to their game accounts and we can see all previous tickets by a particular user. There’s a list of about 15 things that the system needs to be able to do.

I started this project around March and took a break after about 2 weeks because of university work. I had my final year disseration to do and then straight after that I had exams. I didn’t get back into until about a week ago. Took me some time to get myself back on track on what I’ve done, especially since I hardly comment my code or log what I’ve done.

I’ve done about 50% of the basic functionality of the system. I can already see that I’ve improved my PHP skills hugely since I started this project. Hopefully by the end of it, I’ll be pretty good with PHP. Then I’m going to start adding fancy things to it and look into some JavaScript frameworks to do some pretty stuff.